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Shipping & returns

Thank you for shopping with shop.potv.asia! 

Returns:

You may return most new, unopened, unused, non-clearance items within 30 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is a 10% - 20% restocking fee on some products.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  •          obvious signs of use
  •          Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  •          Any item that is returned more than 30 days after delivery

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@potv.asia.

 

Sale Items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. Please take photos. We double wrap bubble wrap around the bottles to keep them from being damaged.  If you need to exchange it for the same item, send us an email at shop@potv.asia and we will let you know where to send back the product.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. Please send to:

 

Name: Victory Events and Marketing Sdn Bhd

Address: 1-10-13, PLAZA BUKIT JALIL (AURORA SOVO), NO. 1, PERSIARAN JALIL 1, BANDAR BUKIT JALIL, 57000. KUALA LUMPUR. MALAYSIA.

Contact No: +6010-2457680

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Directbeehive.com does ship internationally, however specific shipping practices vary from country to country.  Please contact us via the help form to request international shipping.

If you have any questions about our Shipping & Returns Policy, please contact us:

Email: shop@potv.asia